Real life examples of how Illinois' Medicaid Managed Care program has helped individuals like you.

Transportation Tool Kit

The Illinois Association of Medicaid Health Plans (IAMHP), Aetna Better Health of Illinois,
Blue Cross Blue Shield of Illinois, CountyCare, Meridian and Molina have pulled together a
Tool Kit to assist members and providers in scheduling of transportation for medical appointments. 

Download Transportation Tool Kit

Avoiding the ER as a Result of Care Management

A 57-year old female with behavioral health issues ran out of medication and began to become confused when her care manager called for a wellness check. With no access to transportation and unable to pay for the pharmacy delivery fee, Humana care manager reached out to the pharmacy and convinced the store manager to deliver the medication to the member’s home. During a follow up visit a week later it was determined the member qualified for non-medical transportation and daytime support services.

Less Focus on Forms, More Focus on Patient Care

A 52-year old male became frustrated after being turned away from a specialist to treat his umbilical hernia because he didn’t have an authorization for the visit.  Member was also told he needed a colonoscopy but the gastroenterologist would not perform it until the hernia repair was complete.  The care manager called the doctor’s office with the member and walked through them through the authorization process. As a result the member had his hernia repair arranged scheduled his colonoscopy and has authorizations approved to see an ophthalmologist for glaucoma treatment.

A Sounding Board & Education Source for Cancer Treatment

Following several routine tests it was revealed the member had a lung nodule that had grown in size and the doctor needed the member’s consent to biopsy the nodule.  The member opted to refuse because he was hesitant about undergoing the procedure.  A case manager RN, using her medical expertise, discussed his fears, explained the procedure and made sure he knew his options and the possible outcomes involved in each option.  The member did consent to the biopsy but unfortunately it was cancerous.  While he underwent treatment, the case manager RN spoke with him frequently to offer continued encouragement, education and support.  The member has finished treatment and as of his last MRI he is cancer free. 

COVID-19 Resources

Call your doctor:  If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

IAMHP curated a list of resources to help keep Medicaid members informed during the COVID-19 outbreak. Below are just a few of the resources available.

Medicaid Managed Care Organizations (MCOs) Care Coordinators have special services and programs for Medicaid members who need extra help managing a health problem. Please reach out to your Care Coordinator if you have specific questions or needs.


Food pantries, soup kitchens and mobile food distribution services are available. Due to COVID-19,  please call the program before you confirm hours and requirements.

  • Greater Chicago Food Depository - Visit to find food pantries, soup kitchens, mobile food distribution or shelter in Cook County.
  • Feeding Illinois - The State's Food Bank Network will connect you with locations and food resources. Visit
  • Illinois Food Pantries, Soup Kitchens and Homeless Shelters Participating in the EFP/USDA Commodities Program - Provides an alphabetic listing and search form to locate all Illinois Emergency Food Program distribution sites.


Safe and secure housing is important. IAMHP recommends exploring the resources below if you need assistance. 

  • The Emergency Rental Assistance Program - Provides financial assistance to Chicago residents. This assistance program applies to rent payments not security deposits. 
  • HUD Resource Locator - Will help you navigate affordable housing options or homeless resources near you.


Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Coping with stress will make you, the people you care about, and your community stronger.

  • Disaster Distress Helpline - For individuals who are experiencing anxiety or distress specifically related to COVID-19. Call 800-985-5990 for details.


If you need financial support or access to important medical supplies, IAMHP recommends the resources below.

  • COVID-19 and Unemployment Benefits - If you are without access to paid sick leave or unable to work because of COVID-19 you can apply for unemployment insurance. The Illinois Department of Employment Security (IDES) recently adopted emergency rules to make the unemployment insurance system respond faster. Visit or call 800-244-5631 to learn more.
  • My Block My Hood My City - Ensures seniors have access to hand sanitizer, health supplements, toiletries, and food


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